Effective Date: December 28, 2024

Welcome to Lollimakeup! We strive to ensure that every purchase meets your expectations. However, if you are not fully satisfied with your order, our Refund and Return Policy offers an easy and straightforward process to return products, get a refund, or exchange your items. Please read the following guidelines carefully to understand how to return your product or request a refund.

1. Eligibility for Returns

To ensure a seamless return process, please review the conditions under which products are eligible for return:

• Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when it was received. Any opened or used products cannot be returned unless they are defective or damaged upon arrival.
• Return Request Period: We accept returns within 30 days from the date you receive your order. After 30 days, returns will not be accepted.
• Proof of Purchase: A valid receipt or order confirmation email must be provided to process the return. This helps us verify the purchase and proceed with your request.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Opened Cosmetics: Products that have been opened, used, or tampered with are not eligible for return, unless they are defective or damaged.
• Gift Cards: All gift card purchases are final and cannot be returned, refunded, or exchanged.
• Final Sale Items: Items marked as “final sale,” “clearance,” or “non-returnable” are not eligible for returns or refunds.

3. How to Initiate a Return

Returning a product to Lollimakeup is easy! Just follow these simple steps:

1. Contact Our Customer Support: Email us at info@lollimakeup.com with your order number, details of the item(s) you wish to return, and the reason for the return. If the item is damaged or defective, please include photos.
2. Return Authorization: Upon reviewing your request, we will issue a Return Authorization number and provide you with return instructions.
3. Return Shipping: You will be responsible for the return shipping costs unless the product was damaged or defective. We recommend using a trackable shipping service for safe return delivery.

4. Refund Process

Once we receive the returned item and confirm that it meets the return conditions, we will issue a refund as follows:

• Refund Method: Refunds will be processed to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.
• Refund Amount: The full purchase price will be refunded, excluding shipping costs unless the item was defective or damaged. The shipping cost for returns is non-refundable unless the return is due to an error on our part.
• Processing Time: Refunds are typically processed within 5-7 business days from the date we receive the returned item. You will be notified by email once your refund has been processed.

5. Exchanges for Defective or Damaged Items

If the product you received is defective, damaged, or incorrect, we will offer an exchange at no additional cost. To request an exchange:

• Contact Us: Reach out to us within 7 days of receiving the product and provide images or a detailed description of the damage or defect.
• Replacement Process: After reviewing your claim, we will send you a replacement at no additional charge. You will not be responsible for return shipping in the case of defective or damaged products.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check Your Bank Account: Refund processing can sometimes take a few days to show up in your account, depending on the policies of your bank or credit card provider.
• Contact Your Credit Card Company: There may be a delay before your refund is officially posted by your bank.
• Reach Out to Us: If you have checked with your bank and still haven’t received your refund, please contact us at info@lollimakeup.com, and we will assist you in resolving the issue.

7. Return Shipping Guidelines

For all approved returns, the customer is responsible for the return shipping costs, except for defective or damaged items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Policy Updates

Lollimakeup reserves the right to update or modify this Refund and Return Policy at any time to reflect changes in our practices, legal requirements, or business conditions. Any changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

Contact Us

For further assistance or inquiries regarding returns, refunds, or exchanges, please contact us:

• Email: info@lollimakeup.com
• Phone: 360-937-4614
• Address: 203 Pratt Avenue, Seattle, Washington, United States

We want to ensure you are fully satisfied with your purchase. If you have any questions or concerns, our customer service team is here to help. Thank you for choosing Lollimakeup!